Shipping policy
📦 Shipping Policy – Eloryss
At Eloryss, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully before placing an order.
✅ Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
During busy periods (sales, promotions, holidays), processing times may be slightly longer.
🚚 Estimated Shipping Times
Estimated delivery times (after processing):
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United States: 6–12 business days
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Europe: 7–15 business days
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United Kingdom: 7–15 business days
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Canada & Australia: 8–18 business days
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Rest of the World: 10–20 business days
⚠️ These are estimates only and not guaranteed. Delays may occur due to:
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Customs inspections
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Carrier issues
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Weather conditions
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Peak seasons
💰 Shipping Costs
Shipping costs are calculated at checkout and depend on:
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Order size
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Shipping destination
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Current carrier rates
Occasionally, we may offer free shipping promotions.
🌍 Shipping Locations
We currently ship to most countries worldwide.
If your country is unavailable at checkout, please contact us at:
🧾 Customs, Duties & Taxes
Eloryss is not responsible for any customs duties, import taxes, or handling fees imposed by your country.
These charges are:
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Not included in the product price
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Not included in the shipping cost
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The sole responsibility of the customer
⚠️ Refusing a shipment due to unpaid customs fees does not qualify for a refund.
📦 Tracking Information
Once your order ships, you will receive a tracking number by email.
Please allow 24–72 hours for tracking updates to appear in the carrier system.
🚫 Lost, Stolen or Marked “Delivered” Orders
Eloryss is not responsible for stolen packages once tracking shows the order as delivered to the address provided at checkout.
If your package is delayed, lost in transit, or marked as delivered but not received, please contact us immediately at:
We will investigate and assist where possible.
❌ Incorrect Address Policy (Very Important)
Customers are fully responsible for entering the correct shipping address at checkout.
Eloryss is not responsible for orders delivered to an incorrect address provided by the customer.
If a package is returned due to an incorrect address:
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The customer may be responsible for reshipping fees
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Refunds are not guaranteed
📍 Business Information
Eloryss
Operated by: LUNEXI LLC
📧 Email: support@eloryss.com
📍 Address:
5830 E 2nd St, Ste 7000 #29307
Casper, WY
United States